Shipping & Return Policy


SHIPPING INFORMATION / RETURN POLICY / TERMS AND CONDITIONS

 

Thank you for shopping at Hey Eonni, your online store for Korean cosmetics, books and more! The shipping fees will be calculated automatically at the last stage of your transaction, after you put everything into your cart and press the "check out" button.

Hey Eonni offers 2 options for shipping: Airmail and EMS. Not all products show the EMS option at checkout, but it is available if you email. Please contact us if need EMS for a certain order. HeyEonni@gmail.com



1. Airmail (Up to 20kg)

This is the cheapest option through general post. Please be aware that although it usually takes 2 – 3 weeks, it sometimes can take up to 60 days.

This option has no tracking number.

Occasionally packages can go missing with this service, so please think carefully when selecting this option. Refunds are offered on a case by case basis.

Some countries are more likely to have packages go missing than others. Once the package leaves us we have no control over it and it’s in the hands of international post and your country’s postal system.

 
2. EMS (Up to 30kg)

EMS is premium level of shipping service. Most countries receive orders within 10 days but some countries takes 30-50 days (such as Russia, Latin American countries and African countries). EMS service provides a tracking number.

Some orders may be subject to customs clearance procedures in your own country which can cause delays longer than the estimated delivery time.

 

Estimated delivery times by region:

Region

EMS

Airmail

East Asia

3-5 business days

10-14 business days

Southeast Asia

3-5 business days

10-14 business days

Asia Pacific Region

5-7 business days

12-16 business days

North America

5-7 business days

12-16 business days

Europe

5-7 business days

12-16 business days

Middle East

5-9 business days

15-20 business days

Africa & Latin America

7-10 business days

30-45 business days

These are only estimates. Actual delivery date can be differ by region.


Return Policy

Merchandise must not be opened, used, altered, or harmed.

Shipping and handling charges are not refundable.

Must be sent back ASAP.

Customs and Duties

Items in your order that are designated for shipment to countries outside of the Republic of Korea may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact your local customs agent.
You are responsible for any cash on delivery fees your country may have.

 

 If you are curious what shipping zone your country is from Korea, here's the shipping zones table. 


The Korean Postal Service is using these zones: 

 

Zone 1 CAMBODIA, KEDO, LAO PEOPLE'S DEM REP, MACAO(CHINA), MONGOLIA, MYANMAR
Zone 2

BANGLADESH, BHUTAN, BRUNEI DARUSSALAM, EAST TIMOR, INDIA, MALDIVES, NEPAL, SRI LANKA

Zone 3

AFGHANISTAN, ALBANIA, ANDORRA, ARMENIA, AUSTRIA, AZERBAIJAN, BAHRAIN, BELARUS, BELGIUM, BULGARIA(REP), Bosnia and Herzegovina, CHRISTMAS(AUSTRAILIA), COCOS(AUSTRAILIA), CROATIA, CYPRUS, CZECH REP, DENMARK, ESTONIA, FAROE ISLAND(DENMARK), FINLAND, GEORGIA,
GIBRALTAR(UNITED KINGDOM), GREECE, GREENLAND(DENMARK), GUAM(U.S.A), HUNGARY(REP), ICELAND, IRAN(ISLAMIC REP), IRELAND, ISRAEL, ITALY, JORDAN, KAZAKHSTAN, KUWAIT, KYRGYZSTAN, LATVIA, LEBANON, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MACEDONIA, MALTA, MARIANA ISLANDS(U.S.A), MOLDOVA, MONACO, NETHERLANDS, NIEU(NEW ZEALAND), NORFOLK(AUSTRALIA),
NORWAY, OMAN, PAKISTAN, PAPUA NEW GUINEA, POLAND(REP), PORTUGAL, QATAR, ROMANIA, Republic of Montenegro, SAN MARINO, SAUDI ARABIA, SLOVAKIA, SLOVENIA, SWEDEN, SWITZERLAND, Serbia/Kosovo, TAJIKISTAN, TOKELAU(NEW ZEALAND), TURKEY, TURKMENISTAN, UKRAINE, UNITED ARAB EMIRATES, UZBEKISTAN, VATICAN

Zone 4

ALGERIA, ANGOLA, ANGUILIA(UNITED KINGDOM), ANTILLES(NETHERLANDS), ARGENTINA, ARUBA(NETHERLANDS), BAHAMAS, BARBADOS, BERMUDA(UNITED KINGDOM), BOTSWANA, CAPE VERDE, CAYMAN(UNITED KINGDOM), CENTRAL AFRICAN REP, CHILE, COLOMBIA, COMOROS, COOK ISLANDS(NEW ZEALAND), COSTA RICA, CUBA, DJIBOUTI, DOMINICAN REPUBLIC, Democratic REP of the Congo, ECUADOR, EGYPT, EL SALVADOR, EQUATORIAL GUINEA, ETHIOPIA, FIJI, FRANCE(FRENCH SOUTHERN), FRENCH POLYNESIA(FRANCE), GABON, GAMBIA, GHANA, GUADELOUPE(FRANCE), GUATEMALA, GUINEA, GUINEA-BISSAU, KENYA, KIRIBATI, MADAGASCAR, MALAWI, MARSHALL(U.S.A), MARTINIQUE(FRANCE), MAURITANIA, MAURITIUS, MAY0TTE, MEXICO, MICRONESIA, MONTSERRAT(UNITED KINGDOM), MOROCCO, MOZAMBIQUE, NAMIBIA, NAURU, NEW CALEDONIA(FRANCE), NICARAGUA, NIGERIA, PALAU ISLANDS(U.S.A), PANAMA(REP), PARAGUAY, PERU, PITCAIRN IS(UNITED KINGDUM), PUERTO RICO(U.S.A), REPUBIC OF SOUTH AFRICAN, REUNION(FRANCE), RWANDA, SAINT KITTS AND NEVIS, SAINT LUCIA, SAINT VINCENT AND THE GRENADIN, SAMOA(U.S.A), SAO TOME AND PRINCIPE, SENEGAL, SEYCHELLES, SOLOMON ISLANDS, ST PIER AND MIQUELON(FRANCE), SUDAN, SURINAME, SWAZILAND, TANZANIA(UNITED REP), TONGA(NIUAFO'OU), TRINIDAD AND TOBAGO, TUNISIA, TURKS(UNITED KINGDOM), TUVALU, UGANDA, URUGUAY, VANUATU, VENEZUELA, VIRGIN(U.S.A), VIRGIN(UNITED KINGDOM), WALLIS AND FUTUNA(FRANCE), WESTERN SAMOA(U.S.A), ZAMBIA